Southwark Council unveils new website

Digital media developers
have completed a new website for Southwark Council which is intended to reflect the diversity and culture of the borough.

Drawing on extensive engagement with local residents, the council teamed up with web content management system (CMS) specialist Jadu, as well as customer services provider Vangent to create the new site.

The council said it was keen to build upon its award-winning reputation for personalised customer services and has sought to establish an efficient but welcoming platform online.

Suraj Kika, chief executive office of Jadu, said the development team had looked to combine ease of use with efficiency - something they sought to ensure by integrating the CMS with Southwark's own customer relationship management (CRM) systems.

"Local authorities face the greatest financial challenge for many years, where IT, communications and customer services teams are forced to make serious cut backs and demonstrate savings," he commented.

"By implementing the Jadu CMS and integrating this with the Council's CRM to provide a highly personalised experience, Southwark will deliver an outstanding service for a massively reduced cost."

The new site has a revamped and modern design, greater functionality and a series of quick links to direct users to personalised contacts and events.

By Alistair Timson