"We filled the vacancy the next day"
VoIP 'can instigate high customer satisfaction'
Voice over Internet Protocol (VoIP) could be a powerful tool for infrastructure staff to deploy in order to improve consumer satisfaction, if one expert is to be believed.
The technology - which is designed to provide verbal communications through a web connection - is moving to its next stage of evolutionary development, Dimension Data said.
It explained the fact the innovation can be used on a mobile basis may instigate improved customer service as staff could answer queries when outside the office.
However, UK director for customer interactive solutions at the IT firm Howard Spink stated human interaction with innovation can also be crucial in its success.
"It makes it possible for you to extend your expert workers into your customer service environment, but only when they are able to offer great service," he said, adding further technological advancements may be needed to show when staff are available to receive calls.
Mr Spink's remarks follow a study by analyst In-Stat, which predicted mobile VoIP will be worth $32.2 billion (£19.5 billion) in annual revenue by 2013.
By Rich Carruthers
The technology - which is designed to provide verbal communications through a web connection - is moving to its next stage of evolutionary development, Dimension Data said.
It explained the fact the innovation can be used on a mobile basis may instigate improved customer service as staff could answer queries when outside the office.
However, UK director for customer interactive solutions at the IT firm Howard Spink stated human interaction with innovation can also be crucial in its success.
"It makes it possible for you to extend your expert workers into your customer service environment, but only when they are able to offer great service," he said, adding further technological advancements may be needed to show when staff are available to receive calls.
Mr Spink's remarks follow a study by analyst In-Stat, which predicted mobile VoIP will be worth $32.2 billion (£19.5 billion) in annual revenue by 2013.
By Rich Carruthers