Benefits Officer


Region: London
Country: United Kingdom



Salary: Up to £23 per hour

Application Details:

Start Date: ASAP
Expiry Date: 02/11/2023
Job Reference: g2923489_1698320602

Benefits Officer

I am working with a council based in Surrey seeking a Benefits officer to assess all aspects of Housing Benefit and Council Tax Support assessments including new claims, DHPs and appeals.

The successful candidate will have sound knowledge and proven experience of having assessed Housing Benefit and Council Tax Support claims within the last 12 months, along with a strong understanding of the evolving landscape of Housing Benefit with regard to welfare reform, Universal Credit and supported and temporary accommodation.

You will have extensive experience of using benefits software, preferably Academy systems, as well as experience of using a document management system.

The role:

Review procedures and keeps up to date with changes to relevant benefit legislation.

Assess entitlement to Housing Benefit and Council Tax

Support in line with regulations and local practices.

Provide statements of reasons, reconsiderations and drafts appeal submissions.

Classify overpayments and instigates housing benefit recovery action where appropriate.

Make appropriate referral of cases to others within the section such as complex issues to the Benefit Team Leader.

Identify suitable cases for take-up of Discretionary Housing

Payments and the Discretionary Hardship fund and processes the applications in a timely manner.

Identify potentially fraudulent claims and makes referrals

Signposts customers to the correct department or agency that can assist with their needs, for example the Citizens’ Advice Bureau, the local Foodbank.

Job type: Full Time

Rate: £23 ph umbrella

Location: Remote

Contract length: 5 months with possibility of extension

If you are interested in this role please apply with your CV or call 0121 726 2680.

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

Apply Now

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.


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