Council tax and Benefits Officer


Region: London
Country: United Kingdom



Salary: Up to £23 per hour

Application Details:

Start Date: ASAP
Expiry Date: 31/10/2023
Job Reference: g2945_1698149033

Council tax and Benefits Officer

I am working with a client based in Essex seeking a Council Tax and Benefits Officer to join their team.

The role:

Assess and make decisions on all types of Housing Benefit and Council Tax Reduction applications including changes in circumstances. This includes specialised cases such as self-employed, students and persons from abroad and ensuring notifications of entitlement are issued correctly and are legally compliant.

Receive and action correspondence in respect of Housing Benefit and Council Tax Reduction from customers, landlords, Rent Service, DWP and other stakeholders including replying to requests for further information, statements of reasons, reconsiderations, and requests for backdated benefit.

Provide a high quality and customer focused service giving advice on Housing Benefit, Council Tax Reduction, Universal Credit and wider Welfare Benefits.

Communicate and liaise with landlords, Debt and Welfare Benefit team, Housing, Revenues, the Rent Service, DWP including Universal Credit Service Centre and other stakeholders to ensure entitlement is correct, vulnerable clients are supported and to maximise income.

Ensure that overpayments are correctly identified and categorised in accordance with legislation and to maximise the subsidy income to the Council.

Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met and to identify possible fraudulent cases, refer to Corporate Fraud team and provide information and evidence as required.

Proficiency using Northgate NEC system is desirable

Job type: Full Time

Rate: £23 ph umbrella

Location: Essex

Contract length: 6 months

If you are interested in this role please applywith your Cv or call 0121 726 2680

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.


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