I am working with a client based in London seeking a Council Tax Customer Service Advisor
To have an understanding of the Local Council Tax Support Scheme in accordance with local policy and guidelines.
Make simple changes in respect of Council Tax discounts. Ensure that demand notices are issued in a timely manner, referring any matters of doubt to a Senior Billing and Compliance officer.
Undertake enquiries to identify exemptions, discounts and reliefs from council tax.
Liaise with Outreach and Engagement Officers in relation to establishment of liabilities, reliefs and other queries, and claims for benefit and LCTS.
To maintain an awareness of current legislation, policy and guidance relating to Council Tax.
Answer queries from customers for clarification of Council Tax liability, referring any errors discovered to the billing team.
A customer service background with proven experience of interacting with customers face to face, over the telephone and in writing.
A good working knowledge of Council Tax law and procedures
Job type: Full Time
Rate: £22 ph umbrella
Contract length: 4 months
Please apply with your CV or call 0121 726 2680
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