Customer Service Officer

My client is seeking a skilled Temporary Customer Service Officer to support our local authority client. This role is focused on handling council tax inquiries and requires a Welsh-speaking individual to provide exceptional customer service to the community.

Key Responsibilities:

• Serve as the primary contact for council tax inquiries, assisting residents through various channels including phone, email, and face-to-face interactions.
• Address and resolve questions related to council tax billing, payments, exemptions, and account changes.
• Process applications, adjustments, and updates related to council tax efficiently and accurately.
• Provide clear and accurate information about council tax policies and procedures.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure comprehensive support for all council tax-related issues.

Requirements:

• Fluent in Welsh and English, with strong communication skills in both languages.
• Previous experience in a customer service role, preferably within a local authority or similar public sector environment.
• Knowledge of council tax processes and regulations is advantageous.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using customer service and administrative software.

To Apply:

Please send your CV and a brief cover letter outlining your relevant experience and language skills

Best,