Housing Triage Assistant


Region: East Midlands
Country: United Kingdom


Working Arrangement: Office based


Salary: £13 - £19 per hour

Application Details:

Start Date: ASAP
Expiry Date: 18/07/2023
Job Reference: BBBH172728_1688470998

Housing Triage Assistant

My client based in Buckinghamshire are looking for a Housing Triage Assistant to join their team for 6 months!

About the role:

  • Housing Triage Assistant
  • 5 days in office per week
  • Competitive hourly pay through an umbrella company
  • ASAP start

Job description:

  • To provide an effective and efficient business support service to the Triage Team, ensuring work is produced to meet the standards set for Business Support. Arranging appointments and providing initial advice to applicants applying as homeless.
  • To deliver an efficient and customer focused service by processing and responding to incoming communication (post, phone, and emails), message taking, copying, scanning, and distributing information as necessary. To communicate respectfully and effectively with service users and colleagues, establish a rapport and build respectful, honest, and trusted relationships.
  • To undertake generic administrative tasks planned for the team plus elements of work delegated by the Resettlement Officer. Ensuring tasks are completed to a consistently high-quality standard and within the agreed timescale. Ability to take on additional responsibilities under the guidance and supervision of the Triage Coordinator to encourage career development e.g., note taking at less complex internal planning meetings.
  • Carry out required checks and references and record actions on the Council’s database. Follow up any outstanding checks and references as required. To support the exchange of information between the Council and other local agencies and maintain professional links.
  • To manage requests for file retrieval for applicants and ensuring adherence to the Council’s information governance policy. To maintain confidentiality in all dealings with refugees, partner agencies and volunteers.
  • Book and arrange interpreters, coordinate times, and venues, for appointments and meetings for applicants and colleagues.

If you have a baseline understanding of housing within the public sector and are keen to step into homelessness, please do apply! Any questions you can reach me on or by phoning 0115 666 6399 and ask for Olivia.

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

Apply Now

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.


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