Income Recovery Officer


Region: London
Country: United Kingdom



Salary: Up to £23 per hour

Application Details:

Expiry Date: 31/10/2023
Job Reference: g2678_1698170029

Income Recovery Officer

I am working with a client based in London seeking an Income Recovery Officer to join their team:

The role:

  • Responsible for the collection of rental income and other Housing monies due, using appropriate methods to prevent rent arrears
  • Providing advice and guidance to tenants in respect of Universal Credit Housing Costs and different payments methods in order to help them meet their rental liabilities effectively.
  • To follow appropriate procedures and policies over the collection of rent and to work with the tenants to prevent rent arrears by ensuring that all stages of the rent arrears procedures are followed.
  • To negotiate and monitor repayment agreements and carry out any necessary recovery action including legal action to maximise our income and minimise debt.
  • To initiate legal action to recover unpaid rent including the personal serving of legal notices; preparation of court papers and, if necessary, attendance at Court and attending eviction appointments at the tenant’s home with the Bailiffs.
  • Interview customers/tenants in order to discuss rent arrears; other debts or to collect/take copies of Housing Benefit verification paperwork or help with providing proofs for a Universal Credit claim, in order to maximise their income and sustain their tenancy.

Job Type: Full Time

Contract: 6 months with possibility of extension

Location: London Hybrid, will require you to commute to the office once a week

Rate: £23+ DOE

If this role is of interest to you then apply with your CV or call 0121 726 2680

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.


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