Income Recovery Officer


Region: London
Country: United Kingdom


Working Arrangement: Hybrid


Salary: Up to £24 per hour

Application Details:

Start Date: ASAP
Expiry Date: 01/11/2023
Job Reference: g295689_1698237134

Income Recovery Officer

eking an Income Recovery Officer to join their team.

Key Responsibilities:

Deliver a customer-centric Income and Money Advice Service that prioritizes prevention, tenancy sustainability, and Council revenue optimization. Build strong professional relationships with clients and stakeholders to maintain a high level of professionalism.

Manage all aspects of income and debt recovery casework while strictly adhering to protocols.

Prepare case files proficiently for court submissions and represent in County Court proceedings related to possession and eviction cases. Demonstrate expertise in County Court procedures, coordinating with court officials and Bailiffs.

Evaluate the financial status of clients with outstanding debts, offering practical assistance and guidance to alleviate debts and help them budget for tenancy sustainability.

Provide initial guidance on housing benefits, universal credit, and welfare benefits, facilitating communication and referrals. Ensure ongoing updates to secure positive outcomes.

Actively contribute to strategies addressing the impact of Welfare Reform, utilizing relevant legislation for debt recovery, including applications for Third Party Deductions, Managed Payments, and Discretionary Housing Payments.

Maintain accurate records for clients with outstanding debts, ensuring timely updates and clear, concise documentation that highlights legal dates and outcomes.

Foster a payment-oriented culture among clients, enhancing the Council’s financial stability. Stay current on evolving policies, procedures, and legislation..

Regularly assess outstanding arrears cases, proposing suitable cases for write-off in line with the Council’s policy. Collaborate with external Recovery Agents for debt referrals.

Job type: Full Time

Rate: £24 ph umbrella

Location: Remote

Contract length: 4 months with possibility of extension

If you are interested in this role please apply with your CV or call 0121 726 2680.

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.


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