Revenues Recovery Officer


Region: Birmingham
Country: United Kingdom



Salary: Negotiable

Application Details:

Expiry Date: 06/11/2023
Job Reference: g28585_1698663231

Revenues Recovery Officer

I am working with a client based in the West Midlands seeking a Revenues Recovery Officer to join their team.

The role:

Setting accounts, applying reliefs, discounts and exemptions and also the instigation of recovery procedures where necessary in accordance with council tax rules and regulations.

Respond to enquiries from taxpayers by telephone, letter, email or in person in the most appropriate manner and within the council’s customer care standards

Assist with the prompt dispatch of demand notices, recovery notices and review letters in accordance with agreed timetables

Update the revenues database in accordance with procedures

Assist the Court taking officer to provide evidence in support of the Council’s cases.

Under the guidance of a Senior Officer assist with the investigation into any suspected fraud cases.

Responsible for the prompt and accurate processing of information from all sources to update the Revenues database.

Check and issue recovery notices in line with set timetables.

Deal with complex complaints/enquiries

Maintain an understanding of the appeals process and in conjunction with the Senior Officer, assist with the preparation of cases for appeal.

Ensure official complaints from taxpayers or their representatives are replied to in accordance with the corporate standards

Proficiency using Northgate NEC system is desirable

Job type: Full Time

Rate: £23 ph umbrella

Location: Home working is available with commute into the West Midlands when attending court

Contract length: 6 months

If you are interested in this role please apply with your CV or call 0121 726 2680

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.


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