Senior Income Officer – remote

Location:

Region: Cardiff
Country: United Kingdom

Role:

Salary:

Salary: £20 - £23 per hour

Application Details:

Expiry Date: 22/01/2024
Job Reference: g295468567_1705339709

Senior Income Officer – remote

We are seeking a Senior Income Officer to provide specialist legislative advice and operational support to customers.

Responsibilities:

Ensure the billing, collection and recovery of Council Tax, Business Rates, Sundry Debts is undertaken in accordance with current legislation.

Prepare appeal case papers for submission at Valuation Tribunal hearings

Oversee decisions in respect of all discretionary and mandatory decisions around reductions, exemptions and other reliefs in order to ensure that these are being made in a fair and consistent manner.

Requirements:

IRRV tech or dip qualification.

Committed team player, understanding best practice and customer contact procedures with experience in debt collection.

Ability to deal with customer complaints through email, letter and telephone.

Ability to manage your own workload and ensure you are effective in balancing priorities. The position is highly demanding, you will be dealing with a high workload.

Experience operating on Civica Open Revenues is desirable.

Job Type: Full Time

Contract length: 3 months with possibility of extension

Rate: £Negotiable DOE

Location: Remote

If this role is of interest to you then please apply with your CV or call 0121 726 2680.

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

Apply Now

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Academy:
Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz123
Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani
Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan1
Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.

Candidates

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Clients

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