We are seeking a Senior Income Officer to provide specialist legislative advice and operational support to customers.
Ensure the billing, collection and recovery of Council Tax, Business Rates, Sundry Debts is undertaken in accordance with current legislation.
Prepare appeal case papers for submission at Valuation Tribunal hearings
Oversee decisions in respect of all discretionary and mandatory decisions around reductions, exemptions and other reliefs in order to ensure that these are being made in a fair and consistent manner.
IRRV tech or dip qualification.
Committed team player, understanding best practice and customer contact procedures with experience in debt collection.
Ability to deal with customer complaints through email, letter and telephone.
Ability to manage your own workload and ensure you are effective in balancing priorities. The position is highly demanding, you will be dealing with a high workload.
Experience operating on Civica Open Revenues is desirable.
Job Type: Full Time
Contract length: 3 months with possibility of extension
Rate: £Negotiable DOE
If this role is of interest to you then please apply with your CV or call 0121 726 2680.
g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.