Tenancy Management Officer


Region: South
Country: United Kingdom



Salary: Negotiable

Application Details:

Expiry Date: 17/03/2023
Job Reference: BBBH162722_1678439817

Tenancy Management Officer

One of my local authority clients based in the Home Counties are currently on the lookout for a Tenancy Management Officer to join their team on an interim basis.

Tenancy Management Officer

Contract: 5 Months +
Rate: DOE
Start Date: ASAP
Hours 37 p/w
Housing Software: QL

Days in office per week: 4 / 1 (remote)

You will be responsible for the tenancy and void management of a patch of properties, and will act as the first point of contact for members, tenants and other councils services in respect of the council owned residential properties.

You will be expected to provide a high quality, customer focused service covering all aspects of voids and tenancy management including transfer visits, welcome visits, tenancy charges, tenancy terminations and enforcement of tenancy conditions.

Your key responsibilities will be:

  • Customer Care – Manage all requests for succession to a tenancy, assignment, mutual exchange and the reallocation of a property utilising knowledge of the relevant housing legislation
  • Voids – Responsible for identifying suitable temporary and permanent decant properties and coordinating other teams in assisting the tenant in arranging removals, fitting of carpets and curtains and changes to services
  • Mobility – Responsible for the entire process of tenant mobility from application to sign up, assisting tenants to complete transfer applications and bid on properties where required, organising property viewings, providing references and completing assessments, finally ensuring that new tenants are fully aware of their contractual terms, rights and obligations relating to the Tenancy Agreement.
  • Welfare – Responsible for managing housing issues for customers dealing with stressful situations in an organised and professional manner
  • Budgets – Manage the Estate Improvement budget for the area, consulting and engaging with members, tenants and leaseholders on projects and ensuring that the budget is fully utilised.

Successful candidates will need to have previous experience doing the above within a local authority setting as there will be an expectancy to come in and hit the ground running.

It is also desirable that you have a degree or equivalent qualification or a relevant professional qualification e.g. Chartered Member of the Chartered Institute of Housing (CIHCM)

Interviews are going to be held early next week so to avoid missing out if interested, please send your CV to or call me on 0115 666 6399.

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

Apply Now

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.


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