Tenancy Sustainment Officer

Tenancy Sustainment Officer 9 month contract 5 days per week in office/ on site Basic DBS is essential Must own a vehicle and be happy to drive around patch - 45p per mile


Region: Nottingham
Country: United Kingdom


Working Arrangement: Hybrid


Salary: £40 - £45 per hour + +45p per mile
Benefits: +45p per mile

Application Details:

Start Date: ASAP
Expiry Date: 22/05/2024
Job Reference: TSO240424_1713967278

Tenancy Sustainment Officer

We are seeking a compassionate and dedicated Tenancy Sustainment Officer to join the support team.

In this role, you will play a key role in supporting individuals who have transitioned into temporary accommodation, ensuring that they are able to maintain their tenancies and thrive in their new homes.


* Provide tailored support and assistance to individuals who have recently moved into temporary accommodation, helping them to develop the skills and confidence needed to sustain their tenancies.

* Conduct comprehensive assessments of clients’ support needs and develop individualized support plans in collaboration with them, focusing on areas such as budgeting, household management, and accessing community resources.

* Offer practical advice and guidance to clients on issues related to tenancy rights and responsibilities, including rent payments, tenancy agreements, and dealing with landlords.

* Work closely with external agencies, including housing providers and mental health support services, to coordinate holistic support for clients and address any underlying issues that may impact their housing stability. * Provide crisis intervention and emotional support to clients facing challenges or setbacks in maintaining their tenancies, offering practical solutions and advocacy where needed.

* Maintain accurate and up-to-date records of client interactions, progress, and outcomes in accordance with organizational policies and confidentiality standards.

* Participate in team meetings, case conferences, and training sessions to enhance knowledge and skills in tenancy sustainment and related areas.


* Previous experience working in a similar role within the homelessness sector

* Knowledge of tenancy sustainment principles, housing legislation, and best practices in supporting individuals to maintain their tenancies.

* Strong communication, interpersonal, and problem-solving skills, with the ability to build trusting relationships with clients from diverse backgrounds.

* Empathy, patience, and a non-judgmental attitude towards individuals experiencing homelessness or housing instability.

* Ability to work both independently and collaboratively as part of a multidisciplinary team.

* Proficiency in using IT systems and databases for recording, reporting, and case management purposes.

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.


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