We are seeking a compassionate and dedicated Tenancy Sustainment Officer to join the support team.
In this role, you will play a key role in supporting individuals who have transitioned into temporary accommodation, ensuring that they are able to maintain their tenancies and thrive in their new homes.
Responsibilities:
* Provide tailored support and assistance to individuals who have recently moved into temporary accommodation, helping them to develop the skills and confidence needed to sustain their tenancies.
* Conduct comprehensive assessments of clients’ support needs and develop individualized support plans in collaboration with them, focusing on areas such as budgeting, household management, and accessing community resources.
* Offer practical advice and guidance to clients on issues related to tenancy rights and responsibilities, including rent payments, tenancy agreements, and dealing with landlords.
* Work closely with external agencies, including housing providers and mental health support services, to coordinate holistic support for clients and address any underlying issues that may impact their housing stability. * Provide crisis intervention and emotional support to clients facing challenges or setbacks in maintaining their tenancies, offering practical solutions and advocacy where needed.
* Maintain accurate and up-to-date records of client interactions, progress, and outcomes in accordance with organizational policies and confidentiality standards.
* Participate in team meetings, case conferences, and training sessions to enhance knowledge and skills in tenancy sustainment and related areas.
Requirements:
* Previous experience working in a similar role within the homelessness sector
* Knowledge of tenancy sustainment principles, housing legislation, and best practices in supporting individuals to maintain their tenancies.
* Strong communication, interpersonal, and problem-solving skills, with the ability to build trusting relationships with clients from diverse backgrounds.
* Empathy, patience, and a non-judgmental attitude towards individuals experiencing homelessness or housing instability.
* Ability to work both independently and collaboratively as part of a multidisciplinary team.
* Proficiency in using IT systems and databases for recording, reporting, and case management purposes.
g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
