Tenancy Manager · Hybrid

Tenancy Manager – East Midlands– 6 months- Hybrid

If you are looking for a new opportunity, please see the requirements below.

In this role you will:

• Manage a team of four Housing Officers, providing leadership, guidance, and support.
• Oversee estate services, ensuring full compliance with SLAs, tenancy conditions, rent arrears processes, and ASB policies.
• Progress ASB and tenancy-related cases to legal action when required, ensuring all procedures are followed correctly.
• Promote tenancy sustainability by signposting residents to support services, building strong partnerships, engaging with communities, and encouraging resident involvement.
• Conduct regular quality assurance checks to monitor service delivery and uphold standards.
• Monitor team and individual performance, identifying issues early and taking timely action to address them.

What you'll need to succeed:

• Proven experience managing Housing Officers and overseeing estate services, including compliance with SLAs, tenancy conditions, rent arrears, and ASB processes.
• Strong capability in tenancy management and enforcement, including progressing ASB and tenancy cases to legal action, promoting tenancy sustainability, and working effectively with residents and partner agencies.
• Excellent performance and quality management skills, with the ability to conduct assurance checks, monitor outcomes, and take timely action to address service or team issues.

If this role is of interest to you, submit your CV below.