Council Tax Officer · Hybrid

We are working with a client who has exciting opportunities for council tax officers.

Within this role you will:

• Maintain accurate records and accounts, ensuring compliance with procedures and policies.
• Handle enquiries (in person, verbal, written), resolving them efficiently.
• Assist with Court and Tribunal case preparation and provide support during hearings.
• Initiate contact with residents, internal departments, and external organizations to meet team objectives.
• Monitor arrears/payment arrangements, taking necessary recovery action in line with regulations.
• Identify and record vulnerable customers, irrecoverable debt, and suspected fraud or abuse.
•  Process refunds for overpayments and ensure all documentation is accurate.
• Perform quality checks, ensuring compliance with verification requirements and best practices.
• Contribute to service improvement projects, including system testing and procedure updates.
• Engage in training, development, and knowledge sharing with colleagues, and review disputed decisions.

This is a hybrid role in the North West but it also has the possibility to become remote.

If this role is of interest to you, submit your CV below.